Refund Policy

Effective July 16, 2026

Our first remedy is to investigate and correct a documented service problem. Refunds depend on whether work was completed, whether materials were committed, and the written warranty or re-service terms.

1. Completed services

Charges for completed inspections, applications, visits, reports, labor, and installed or consumed materials are generally nonrefundable. Dissatisfaction does not automatically establish that a service was not performed. Contact us promptly so we can review the work order, photographs, products, conditions, customer preparation, and any written warranty.

2. Re-service and correction

When a written warranty or recurring-plan benefit applies, Pest Arrest may provide a qualifying re-service or correction within the covered scope. Re-service does not apply to excluded pests or areas, new infestations, customer noncompliance, inaccessible conditions, structural changes, neighboring sources, extreme weather, unpaid balances, or third-party disturbance.

3. Prepaid future services

When a cancel-anytime customer has prepaid for services that have not been performed, Pest Arrest will refund the unused future-service portion after deducting completed services, authorized nonrefundable materials, discounts conditioned on completion, taxes already remitted where not recoverable, and other disclosed charges. Monthly plan charges already earned for an active billing period are not prorated unless required by law or stated in the accepted order terms.

4. Deposits and special-order costs

A deposit is refundable before work begins unless the signed estimate states that some or all of it becomes nonrefundable when custom materials are ordered, equipment or subcontractors are committed, or site-specific preparation begins. Any such amount must be disclosed in writing.

5. Billing errors

Duplicate, unauthorized, or post-cancellation charges caused by Pest Arrest will be corrected. Submit a billing concern within 30 days when reasonably possible, with the invoice number and explanation. Approved refunds are issued to the original payment method when available; processing time depends on the financial institution.

6. How to request review

Email PestarrestExterminator@gmail.com or call/text (512) 757-9914. Include the customer name, service address, service date, invoice number, and requested resolution. We aim to acknowledge requests within two business days and provide a decision or status update within ten business days.

Contact: 1001 Larkspur, New Braunfels, Texas 78130 | (512) 757-9914 | PestarrestExterminator@gmail.com | https://pestarrest.org